Course Cancellation Policy
If you cannot personally attend a scheduled course, a substitute delegate is welcome to join this course in your place for no extra charge. Should you (or a substitute) be unable to attend, Africa Risk Management Advisors (ARMA) will refund your fee less a service charge of 10%. This is however on condition that you inform us in writing at least 10 days prior to the start date of this course. No refunds are possible for cancellations received less than 10 days before the commencement of a course. The above refund will be in form of an ARMA Discount Training Voucher, which entitles you (or a nominated colleague) to attend a public course arranged by Africa Risk Management Advisors within 12 months from the date of cancellation. Kindly note that the refund will only be applicable against training fees and will not be applied to make payments to 3rd party service providers e.g. examination fees. Please contact us via firstname.lastname@example.org should you need to send a substitute delegate or cancel attendance.
Africa Risk Management Advisors reserves the right to cancel or postpone a scheduled course based on minimum attendance requirements, instructor availability, or other reasons, at Africa Risk Management Advisors’ sole discretion. If your course is cancelled, you will be notified via email at the earliest opportunity based on the need for cancellation but in any event at least 5 days prior to the course starting date. Africa Risk Management Advisors will make every possible effort to reschedule the course in a reasonable timeframe. In the unlikely event your course does not take place, Africa Risk Management Advisors will not be responsible for delegate’s travel costs incurred.